Recently I had an issue with a service provider with whom I’ve been doing business with exclusively for 17 years. Yes, seventeen!
Needless to say, I’d be considered a loyal customer by anyone’s definition.
I had a problem with the services this company provides—in fact, they were unable to provide the services I pay for—month in and month out to the tune of almost $150 per month. I was told they could solve my problem on July 1—eleven days from the time I initially found the problem. ELEVEN days.
Really? A loyal customer of 17 years and I’m going to be put at pretty much the back of the line? I wasn’t happy—but, I am very loyal.